1. What makes Birgie different from other online jewelry sellers?

Birgie Diamant has been in the jewelry manufacturing and business for over 25 years and has online operations in the USA, Turkey, France, Germany and the UK. We have always been the trendsetter in the markets we have appeared in with our creative and authentic designs. When you browse through our jewelry collections, you will notice harmonized colors, themes and symbols that reflect the eternity of togetherness in the world we live in. Not to mention that we are an online jewelry manufacturer and seller, which is reflected as an advantage in our competitive prices.

What you get from Birgie Diamant is our first-hand jewelry guarantee, a dedicated team for satisfactory customer service, expert advice from experts with passion for the brand, manufacturer's warranty, 30-day money-back guarantee and a free luxury gift wrapping service.

We ensure that you have a joyful online experience while shopping our jewelry collections.

2. I don't know my ring size. How can I make sure I buy the right size?

How to determine the correct ring size:

www.birgiediamant.de/pages/ringgrossen-ermitteln

3. How do I pay for my order?

The following payment options are available for purchasing Birgie Diamond:

• Bank Transfer
• Visa, Mastercard, American Express, Maestro, Bancontact, EPS,
• Ideal, Paypal and Sofort Überweisung
• Apple Pay
• Google Pay
• ShopPay

4. How will my jewelry be packaged?

Your order will be shipped in a securely packaged box together with the gift box, certificate and purchase invoice.

5. How will my jewelry be shipped?

Your order will be delivered insured by DHL, DPD or UPS.

6. When will my order be delivered to my address?

Production usually takes 4-7 working days. Our immediately available jewelry will be with you in a maximum of 3 working days.

7. If I want to return the item I purchased, how do I return it?

We know that every item you purchase from Birgie Diamonds will meet your expectations 100%, though in case If you are not satisfied with a diamond or piece of diamond jewelry you have bought from Birgie, you can send it back to us within 14 days from the date of your purchase. However, this cancellation right does not apply in the case of any made-to-measure or custom-made products or products made to your specification or clearly personalised.
To return your item from within the United States of America and Canada, please follow these easy steps:
i. Please fill in the returns form you will find in the delivery box.
ii. Package your item up, ensuring the completed returns items with its warranty seal on and invoice, and certificate is included in the parcel and the prepaid returns label is clearly displayed on the outside of the parcel.
iii. Take the item to the closest Royal Mail Center.

8. When will I get a refund after I return my item?

To cancel a Contract or your purchase, please contact us in writing to tell us by sending an e-mail to info@birgiejediamonds.com Once you have notified us that you are cancelling your contract, any sum debited from your credit card will be credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you, in the manner detailed above, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.

If you have returned the Products to us because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.We will refund you on the credit card or debit card used by you to pay. Please refer to Terms & Conditions of Birgie Diamonds

9. Which products are non-returnable?

Non-returnable items:
All returns are subject to verification and authentication by the Birgie Diamonds team.
– Purchased items with any element of personalization, engraving, bespoke items, designs by or for the client, will not be considered for return.
– For health and safety reasons you may not exercise your right of withdrawal on orders of piercings and earrings.
– Please note that special orders / customized orders are not returnable.
– Resized items are not returnable.
– Wedding bands are not returnable.

– Purchased item of which warranty label/ seal is broken or taken off are nonreturnable.

10. Can I have my jewelry engraved?

You may have your purchased jewelry engraved with a maximum of 14 characters. When you order Personalized Jewelry from our website, we will customize the piece of jewelry designed around your own specific requirements. Please note that engraved items are non-returnable.

11. If I have any other questions, how can I reach you?

You may always call us at +1 973 885 7979 for any inquiries you may have regarding jewellery, personalisation, purchase, order and returns.